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Problem Form

Sorry you are having problems.

Check out our top Questions and Answers Below:

Getting Started

I forgot my user ID and/or password.

I'm not getting the email to activate my account.

Where do I download the free software?

Can I install on more than one computer?

How do I close my account?

Preparing for Installation

I downloaded but where are the files stored?

Windows 7 compatibility

Mac compatibility

Activating Your Software

Where is my serial number?

How do I get an activation code?

My serial number doesn't work.

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